Q1.: What does your company usually do regards the quality control? A.:We pay high attention to quality control for all equipment from very beginning to the very end. Strictly process checking and testing before shipment, make sure good quality machine arrivals to the buyer company. Q2.: What service or guarantee can you provide? A.: All the machines bought from Kingsun company with one year main parts guarantee; Machine installing and operator training service; Whole-life free technical support. Q3.: Where is your company located? How can I visit there? A.: Our company is located at Wenzhou city, Zhejiang Province, China. You can fly to Shanghai or Guangzhou or Beijing, then take connect flight to Wenzhou airport.Or you can take fast train from Shanghai to Wenzhou South railway station. We will pick you up you from airport or train station. Q4: What about your standard delivery date ? A: Usually 30-45days, depends on different products, some of them need more or less time. Q5: Can you arrange to ship the machine to our country? A: We have 14 more years’ experience for international market, we deliver and install worldwide, just give us your port name or location, we can arrange it for you. Q6: Will you send engineer to help installing the machine? A : Yes, for some of machine which need us to send technician, then we will send our engineer or technicianto your factory to help installing the machine, training the operators and make sure your operators running well the machine before they return to China. Q7: If the machine get damaged, what can I do? A: In the guarantee time (1 year), we will send the spare parts to you for free by DHL or other couriers.After the guarantee timewe still always support you during whole lifeof machine, any parts need we just charge you low cost. Our service team will provides ame good after-sale service as the pre-sale service,any of your question will be replied within 12 hours. |